OW
Ozelthea W

1 reviews | Active since May 2022

20 Nov 2025, 17:33

Why am I paying insurance

For anyone to see their car in an accident state would be traumatic and having KingPrice by my side this entire experience has just been worst than traumatic. Unfortunately I was involved in my first ever collision the 16 November 2025. Tomorrow is the 21 November 2025 I hope that by tomorrow I will find out if you authorised my claim or not .. if you do not authorise it I will pay for it cash ( R50 000 ) but the day that I’m taking in my car please allow me to have courtesy car on that exact day I’m taking in my car don’t come with alot of stories . I have spoken to the Panel beaters and they said that they just waiting for KingPrice to authorise. Yes this is my very first claim but I can not be stuck without a car for weeks because fixing fixing the car will already be 2-3weeks. Haai no I’m disappointed, this entire process is emotionally taking a toll on one, the company should know when to speed up certain processes. If your company process is still taking 5days just to process things 🙌🏾🙌🏾🙌🏾

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Replies (5)
OW
Ozelthea W's update20 Nov 2025, 17:34
Reviewer Update
Secondly on the app it said that the process is being processed but you do not even have a case number … I sent my RV number today .. so what are you processing ?? Haai no I don’t understand
King Price Insurance
King Price Insurance's reply21 Nov 2025, 08:17
Official
Hi Ozelthea

We know your time is important, and that you want to get this wrapped up as soon as possible. We’re looking into what’s causing the delay right this second.

Claims will call you shortly to give you a full update on your claim.

Royal regards,

The king and his court
OW
Ozelthea W's update21 Nov 2025, 14:19
Reviewer Update
5days to investigate a accident ? Where is the customer service cause I’ve definitely not received any customer care by keeping clients informed about the next step ? Shouldn’t you phone your clients on a daily basis ? I why do you take 5days to investigate a single car accident on a daily basis ? I’m fixing my car by myself cause I’m not going to wait weeks and months just for an investigation
OW
Ozelthea W's update21 Nov 2025, 14:21
Reviewer Update
Please don’t provide misleading information and say claims will phone me shortly… it’s 2pm now they never phoned today … KingPrice you put me through more stress than anything else
King Price Insurance
King Price Insurance's reply21 Nov 2025, 14:51
Official
A follow up has been sent to claims to call you with an update.