Who's the client?

I opened insurance with king price yesterday due to the purchase of a vehicle, only for the documents to be captured incorrectly on your system. So I call in for this to be corrected, but was dealt with very rudely. Clearly the customer is not king as I had to listen to how she would like to help me, not understanding what needed to be done. She didn't want to speak to me, but rather the dealer, not realizing, that I am the client paying her. Once the dealer was done, he complained to me that she didn't understand what needed to be done. What really had me peed off was her tone and attitude. Clearly the nature of my query was taken as I am doing her a favor and she would help me on her terms. I had to wait for her as she didn't want to go through different menus to fix my problem. If this is your attitude as king price, then maybe I should shop elsewhere for insurance. I spoke to a Karen during the day, very pleasant and helpful and actually congratulated me on my vehicle, guess its always the rotten apples that spoilt the bunch and make people like us move...but thanks for the terrible service Simone...I really don't need you like you don't need me-the customer.