What a Joke

Mother in law died in a car accident. I phone King Price to tell them what had happened and asked what need to happen next. About 3 to 4 times King Price called me to tell me that my mother in laws premiums are behind, and every time I said that she died in a car accident and we are busy with a claim, and we received a claim number already. Every time they wanted a document or copy my wife gave it to King Price, and still they keep on phoning me for answers, after my wife told them to contact her for information. Fast forward 2 years after we received the executor letter and opened an estates account at the bank where the money was going to be paid in. King Price twice said they only needed one more document to finalise the claim just to be told that they still need more documnets. We gave all documents ask from King Price. They said the claim was going to be paid in 4 working days. After 5 days we asked King Price when the money will be paid in, just to hear that they wrongfully paid it in to my deceased mother in laws bank account and not the estate account. After querying King Price about there error, they want US to go to my mother in laws bank and fix King Prices fault. King Price had all relevant documentation and the estate account details, and still they managed to mess it up. This is poor service, not funny in light of our loss.