What a disgrace King Price!You turn your back on your clients when they need you most..#

Dear King Price I want to once again remind you of your values.

Our values Here in our kingdom, our values are so much more than a set of rules... They’re a guide to loving what we do, and doing what we love.

I have been in a accident on the 6th of August where a drunk driver speeded and hit my car at the back and that forced my car into a bakkie with a steel trailer causing my car to almost to a point where its written off. It was not my fault and the other party has no insurance. At the accident scene the guilty party didnt sustain injuries as he was fine when he climbed out of the car and at one point he wanted to flee from the accident scene and that forced the towing company to take the key from him. The emergency services also stopped at the scene,didnt ask me if i was doing okay?but they took the guilty party to the emergency vehicle and there he went not to be seen or heard from again??? I have suffered a big loss already? You have rejected my claim twice without doing the necessary investigations? I have phoned the claims consultant as well as the claims handler and manager to sort this matter out, Firstly if a client is unsure of something it is your job to correct them and advise them on the way forward! You have been trained to assist and advise clients when it comes to handling their car insurance? You do a terrific job when it comes to selling the policy but when the client had a accident you cant see to assist your client that has been paying every month. Your business insurance needed to advise me and corrected me when i wanted to move my car to business insurance.I was put under false impression that i cannot register my car due to damages that has not been fixed and that King Price took 4 to 5 months to sort out a claim to repair the damages on the boot floor that the towing company was liable for at my previous accident. I requested feedback many times and also said that the claims consultants must add a note on the system that i cannot register my car on business and that it is a big probl and that my car needs to be repaired urgently. Even then no one corrected me and told me that the car can still be moved even if there is damages. 2ndly I have phoned many times wanting to speak to the manager Juan requesting that he must relook this matter and my claim. The reason why they rejected my claim was because the claims consultant/handler phoned my friend to find out whether i was on my way to him before the accident. It was a Friday afternoon after 4pm when the accident happened and I drove for personal reasons. The claims handler Beauty spoke to my friend only,didnt once phone me or asked me anything. She gave her statement to the manager Juan that I went to my friend to pick up or drop off products that is false. I phoned again asking that he will phone me but its like i am just being ignored as they keep on telling me to follow the dispute process??since when does a manager not relook matter or a situation?since when does a manager just sit back and do nothing???I spoke to him again asking and begging him to listen to the voice recording of the claims handler and my friend telling him that the claims handler has made a big mistake and that they need to make sure they have the correct information as i am innocent and i cannot see thaty claim gets rejected for a mistake that King price made. They have been sitting back and doing nothing to assist me, They could not care less about their clients and what happens to them or their precious cars that they have work so hard for to have and insure. What a disgrace King Price, Where are you when your clients needs you most...???