\We will call you"respond all the time"""

it seems that the only way for me to get any form of response from my insurance is through Hello Peter nowadays.<br> I bought a new car, cancelled my existing insurance to make way for new car. the insurance was to debit only the new premiums for the new car but they debited twice and i have been battling to get my refund ever since.<br> <br> the excuse i got was that it was too late to cancel the scheduled debit order for previous car, i was told to forward proof via bank statement which i did on the same day which was Tuesday 21 July 2015. up to date i have not heard anything, i call everyday for an update and everyone does not know anything they will ask for someone from the refund department to call me which has never happened.<br> <br> i have also cancelled my phone insurance as the increase was 80% up, but yet again my confidence level on them actioning this request are very minimal.<br> <br> i would like to be refund my R698.77 ASAP, i didn't budget to pay for a car that i have sold already