Wasting my time cause they dont care

my stepdad was in a accident... on the mountain in pretoria. tried phoning. no signal. i phoned. lines busted. finally got to them at 9 am. we towed the car home in mean while, cause the lines dont work(tipical). they collected the car and took to panel beaters.( i have before and after pics btw). then they told is the claim has been denied because we **** about the accident and the damaged was R 90 000. got the car back. everything was broken off the car, and 1 head light was missing. they didn't even remove it like normal people. now my mother is blacklist and cant get a new insurance cause we \Committed"*****. they say we **** about. today i phone to request the recordings. cause according to them i said i bumped the car... but we told them he was in a accident. told me only my mother can request the. then she phoned and they say we need a court order. we cant just have it. """