CM
Cordelia M

1 reviews | Active since Jan 2019

08 Sept 2020, 11:17

Warranty pays only for the part's not labour.

It's a shame how Maliza de Kok treat the clients, I can't believe she dropped the phone on my ear this morning. I heard her saying she can't, meaning she can't talk to me and dropped the phone.

I signed up for warranty with King Price with excitement. To my surprise they only pay for the part not the car to be fixed. The told me I have pay labour cost which is more than three thousand including their access. Please good people careful with this insurance company. I'm speechless because I didn't budget for this. They don't are not considerate when it comes to their clients. How can they pay the part only, what about the labour. Surely the checks the parts price's before they include them on the contract. If you buy a product for R2 you make sure you add R150 to accommodate the client for labour. And the rest will be taken care of by the client. Not with Kin Price you pay for the labour cost from your pocket mind you.

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Replies (1)
King Price Insurance
King Price Insurance's reply08 Sept 2020, 14:03
Official
Hi Cordelia, 
 
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. 
 
Rest assured, we’ll investigate this further and contact you as soon as possible with an update. 
 
Royal regards, 
The king’s court