Warranty at king price

Item: King Price Insurance
Rating: 1
Author: sibongelenn S

I wrote a disputes to King price. It was emailed on the 9th January 2024.. They only respond today the 19th January 2024. In their policy schedule warranty my car is covered for overheating, of which my car overheated and blown the head gasket.

Now they are declining my claim because the water bottle is not covered.and water bottle is the part of the cooling system.

My request to them as per policy schedule they must cover the overheating.

Then I will cover the water bottle that burst on my own expenses. And the water bottle did not tell that, it will burst. But the the sensor reported that the car is overwhelming .

Your co-operation on this matter is highly appreciated

Kind regards Sibongelenn Radebe

Helpful (0)

Replies (4)

King Price Insurance's replyOfficial

19 Jan 2024, 13:35

We note you have registered a formal complaint with Your Council whom have sent you a formal response in this regard. Should you require any further information kindly email a follow up to ***

King Price Insurance's reply19 Jan 2024, 13:35

Official

We note you have registered a formal complaint with Your Council whom have sent you a formal response in this regard. Should you require any further information kindly email a follow up to ***

sibongelenn S's updateReviewer Update

22 Jan 2024, 14:26

King price insurance has totally decline my warranty claim.
They not giving me any option but to take this matter to FAIS and Ombudsman

sibongelenn S's update22 Jan 2024, 14:26

Reviewer Update

King price insurance has totally decline my warranty claim.
They not giving me any option but to take this matter to FAIS and Ombudsman

sibongelenn S's updateReviewer Update

22 Jan 2024, 14:33

Good day Sibongelenn,

I trust that you are well.

I understand that you are frustrated with the outcome of the claim but, as explained below, I have already discussed the claim and my review with my superior.

Unfortunately, our decision remains unchanged. As explained below, the fact that the part not covered (being the water bottle) caused the damage, being the overheating, means that the resultant damage will not be covered by the insurer.

I truly regret that we were not able to provide you with a more favourable outcome in relation to this matter.

Please click here to read the King Price complaints policy for further information.

Kind regards,

Petra Peyper

***
T ‪+***0‬

Menlyn Corporate Park, Block A,
Cnr Garsfontein Road & Corobay Avenue,
Waterkloof Glen X11, Pretoria, 0181
Licensed insurer | FSP no. 43862

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sibongelenn S's update22 Jan 2024, 14:33