WARNING: King Price Made It Almost Impossible to Cancel and Threatened to Continue Debit Orders

Strong warning to anyone considering King Price: based on my experience, I would strongly advise people to think very carefully before engaging with them. Their cancellation process is frustrating, unclear and, in my view, deeply unfair to customers. I tried to cancel my King Price policy over the phone, but they would not properly process the cancellation. I was then told that the app has a cancellation feature, but when I checked, there was no workable cancellation option available. What concerned me most was the handling of the DebiCheck. A consultant told me that they had “approved” the DebiCheck on their end, despite DebiCheck being a process that is supposed to require customer authorisation through the bank. When I disputed this and requested cancellation, I was told that they would still charge my debit order. This is completely unacceptable. Customers should not be pressured by consultants, misled about cancellation options, or told that debit orders will continue after they have disputed the policy and requested cancellation. To make matters worse, their cancellation hotline was not answered, leaving me with no clear way to resolve the issue. In my view, this is not a customer-friendly process. It feels designed to frustrate cancellation rather than help customers exit fairly. Based on my experience, I would not recommend engaging with King Price unless you are prepared for a difficult and stressful cancellation process.