WARNING ‼️ DO NOT TAKE CELLPHONE INSURANCE WITH KING PRICE

They look for every reason not pay.We got ****** of our phones by 4 gunman while attending a course at church on the 20th of June.I submitted the claim on the following day.They requested a copy of police report, ITC blacklist number, proof of purchase,phone box as well as record of device last use from service provider. I submitted everything on the 23rd of June. A week later after doing many enquires on why the claim is taking long I was told that on my statement I said I last used my phone on the 20th of June but on the document from mtn it shows the 20th of May.I contacted mtn and they explained that they only have access to the records of outgoing calls only not received calls or internet usage. I have been going up and down to different mtn branches only to get same response. I have put so much effort and it has been a stressful experience. They continued to debit my account.This is not fair because I have no control of what MTN can not provide and one of the consultants told me the that Insurance companies usually track phone usage themselves not the service provider.