Very very bad service

I had an accident on 23/08/2015 and tried to phone the emergency line but it kept disconnecting me. On Monday 24/08/2015 we phoned 2 times and every time I got the same response that someone will call me back. It has been going on for the whole week and there is no response from them. My car is still standing where the towing services left it and all I get from King Price is we will call you back. This is really getting on my nerves. At the moment I am stuck getting to work and back and they just don't seem to care, the only thing they care about is the money they get from the clients each month. I am really really fed up with this insurance company now. <br> <br> This is so stressful and at a time like this a person doesn't need extra stress such as this. King Price customer service is no good, they are giving me more more and more stress!!!!