1 reviews | Active since Jun 2016
Very unsatisfied with King Price
<p>I am extremely unhappy with the service from King Price claims department. Two weeks ago I submitted a claim for my car that was ****** and retrieved. The lady that handled my claim asked how often would I want an update,I rep**** daily. After 4 days of no reply I called again just to learn they are still awaiting outstanding requirements of which I was never informed. I gave them the requirements and after a week and one day ( two weeks later). On Friday I was informed that the assessor finaly made his report and that my car was not a write off and I do not agree as I saw the severe damages done to my car internally and externally. As I was desputing this and requesting the reports, the complaints department gave me attitude. In this conversation I realised thathat the assessor did not do his job properly as he never assessed the outside. I was told Warren would call me within the hour (Friday morning 11:00 am), I am stil have not received the call or reports and it's now Monday morning. I will not leave thing as they are now and will taken it up with legal help. They way King Price has been treating me is unfair and unacceptable. Sonja CKP ********** /1</p>
Hi Sonja
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Our assessing department is aware of your complaint and will be in contact to discuss the outcome of the assessment with you as well as to discuss any further concerns you might have.
Should you require any further information please do not hesitate to contact us directly.
Royal regards
The kings court
Hi Sonja
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Our assessing department is aware of your complaint and will be in contact to discuss the outcome of the assessment with you as well as to discuss any further concerns you might have.
Should you require any further information please do not hesitate to contact us directly.
Royal regards
The kings court
