Very Unhappy with service

Hi I've been with Kingprice since I purchased my car ...this past weeks has been excruciating and stressful as my car has almost gotten ****** ...a claim was put in on the 28/10/2023 I was told by the assessor Mogomotsi on Wednesday that I will need to go to the yard to do the damage report and the longer I take it will push the process forward ...keeping in mind that I have no car ...I could not meet him on the Thursday 02/11/2023 therefore I took leave on Friday so that by this week something would've happened atleast ...I check my emails to find that the claim was closed ...how so ...I don't know ...If I hadn't called nobody would've followed up ...I called him on +***6 to find out that no report was submitted and we on the 08/11/2023 so in ascence I have lost out on 3 days ...when it was told to me that if never went to the yard the process will delay ....I am very angry ...I also called the call centre who could not even give me an answer as to why the claim was closed ....I feel this very unprofessional and would like for someone to please email me ASAP with a full breakdown of what is going on at your company ...seems like there is alot of miscommunication between Flora auto clinic and kingprice 😡