Very unhappy customer

Very unhappy with how my claim is being handled. Receiving absolutely zero feedback from King Price despite numerous requests to find out where the process is. Went to the offices in Pretoria and was told that they couldn’t get hold of the other party and that I may have to track them. It took me one phone call to and I got the case number. Everytime King Price has a different story , previously I was informed that they need to interview more witnesses. Really really bad service. Let’s not mention the amount of times that I have been promises feedback and no one bothered.