Very slow, they need to be reminded, using tactics to delay payment

Dear Kingprice insurance I had a car accident on the 16th of April 2022 and spoke to a lot of consultants asking about my claim they told me the the are still accessing the car waited a few days called again and they told me they have written off the car and they will tell the accessor to give me a call whereby he was so rude fast forward they told me I will pay excess after they have spoken to the bank which is financing my car and I called several times trying to find out their findings and things they kept on telling me they are waiting for a settlement letter from the bank last week Friday(20 May 2022)I ask the bank that is financing my car to please hurry up the process with the insurance they told me they sent them the settlement letter on the 4th of May 2022, I don’t know who told them I asked the bank to hurry up but they came running to tell me they got the settlement letter and they asked for a trip log And I forward to them,” Boipelo” consultant gets back to me and tells me they want a detailed one, I ask my tracking company to help me they tell me the unit I took doesn’t allow them to access for information they forward to me a installation certificate as well as the brochure which shows what my unit covers I get back to “Boipelo” and she says anyone can Get brochure and send them so they need a letter from the tracking company I call they tracking company they send me again the trip log I have and I go back to king price to ask why did they cover me if they were going to give me such difficulties because when I was joining it was nice I gave them my tracking unit they did not reject it now that I want to claim they are giving me trouble whereas they can see my tracking unit I WONT ADVICE ANYONE TO JOIN THIS INSURANCE COMPANY