Very poor service from King Price and DGC Glass to replace a windscreen

Item: King Price Insurance
Rating: 1
Author: Maruis S

I am having a hell of a disappointing incident with King Price Insurance. The provider DGC Glass is just as useless to replace my windscreen. At first, after slowly reading out my e-mail to them twice, DGC glass still got it wrong.

It costs me time and money to phone after them the whole time just to do the basics that I am paying for. By phoning and complaining to King Price, it just caused them to ignore me as if they wish I go away.

King Price was very fast to negotiate a contract, but their service delivery is down the drain. I will not recommend them to anybody after this bad service.

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Replies (2)

Maruis S's updateReviewer Update

30 Nov 2021, 15:12

Dear Lizette and Sunday from King Price Insurance. I wish to thank you from the bottom of my heart for the excellent intervention in regards to the bad service.

You really went out of your way to assist me and the friendliness is highly appreciated. You and Suné definitely deserve a 6 out of five.

Maruis S's update30 Nov 2021, 15:12

Reviewer Update

King Price Insurance's replyOfficial

02 Dec 2021, 15:28

Thank you for your valued feedback, our sincerest apologies for the prior negative experience.

King Price Insurance's reply02 Dec 2021, 15:28

Official

Thank you for your valued feedback, our sincerest apologies for the prior negative experience.