Very poor service!

My claim was logged on 28-04-2021, the assessment was completed and feedback was given from the assessor on 30-04-2021. I have not been updated as to what the problem or hold up is. I constantly have to be following up through the call center (which takes up to 30mins to get through to a claims agent) because I am not getting any feedback via mail. The claims department as well as the consultant assisting me are reading my mails but I am not getting any response. This is extremely frustrating and unprofessional. Very disappointed at the level of poor service received from this insurer.