Very displeased and disappointed client for unfinished service service u

I submitted my claim for burst pipes in my bathroom on the 14th February 2025 and my claim was approved. Leaking pipes were replaced after i paid excess money on the 7th March. The breakage on the wall inside and outside of where pipes were replaced still need to be fixed up to today. I emailed them 20th, and twice on 7th April only got automatic reply stating 'will get back to you as soon as superhumanly possible ' I'm still waiting.