Very disappointing service and lack of follow-up

I registered a glass claim with King Price on 28 July 2026, and from the beginning I experienced difficulties getting the necessary authorisation. Unfortunately, to date, I have still not been assisted and my windscreen has not been replaced.

I have had to make repeated follow-ups myself, and each time I am left without any meaningful or positive feedback. What is particularly disappointing is that some of the advisors have promised to call me back, but those callbacks never happen, leaving me having to chase the matter again.

It has now been over a month since I registered the claim, and my claim has still not been resolved or closed. To make matters worse, instead of receiving assistance with my outstanding claim, I have received a yearly premium increase letter from King Price. It is extremely frustrating to be informed that my premium is increasing when an existing claim has been left unresolved for this long.

I understand that claims may take time to process, but I expect proper communication, accountability and follow-through. As a paying customer, I should not have to continuously chase the insurer for updates or promises that are never followed through.

I am extremely disappointed with the service I have received and expected much better from King Price. I sincerely hope this matter is escalated and resolved urgently.