JS
Jolie S

1 reviews | Active since Dec 2020

18 Mar 2025, 16:51

Very Disappointed in King Price's Mechanical Warranty Team

I find it appaling that King Price's warranty cover call centre agents just hang up on clients without assisting so they can knock off. I needed a simple POP for my mechanic to release my car after repairs and reached out to the call centre who placed me on hold for a long time until the call was cut on their end. I called back and reached their voicemail.

All of this after the insurance refused to pay for gearbox components that they claimed were covered, and only paid for the cooling system's repair. I don't even know what the point of dealing with this insurance is anymore and will be cancelling as soon as my current claim is complete. Your competitors have already been trying to poach me. Your poor customer service just made my decision easier.

I used to recommend these guys to everyone. Never again.

0
Replies (3)
King Price Insurance
King Price Insurance's reply19 Mar 2025, 07:57
Official
We're so sorry that you’re unhappy with us. We have an internal dispute resolution team that’s qualified and trained to assist in such matters. You can lodge an objection to the outcome of your claim by emailing a detailed dispute to ***
JS
Jolie S's update19 Mar 2025, 08:33
Reviewer Update
Please spare me the extra admin. I just got off the phone with the claims department and they told me that the lady handling my claim isn't in yet. What nonsense is that? Is your claims department unable to work on a case because one person isn't in? This is utter nonsense.

Have a team leader call me right away. You have my information.
King Price Insurance
King Price Insurance's reply19 Mar 2025, 09:27
Official
Your message has been sent to management in our Warranty team.