Very Disappointed

Out of all the insurance companies I been with I trusted King Price but I was so disappointed with how I was treated to the point were I an seriously considering to Cancel my business with them as i am left careless and in debt but I have insurance...Firstly I was told that my excess with be higher that the initial agreement because I only been with the insurance for less that 3 months, then on rub salt in the wound I could not get a rental car as I was informed I will have to pay some refundable fee in order to get the care... why car is WHY ? because it's covered in the policy I should only pay for fuel and then be held reposible if the care is damaged when I return it... not pay anything from my pocket why do I Have the cover to start with... I had to cancel the claim due to the fact that there was no action on the side of the insurance my car was just sitting there no phone call no update nothing then when I call I get Rude agents who couldn't care less about my situation or financial issue.. ended up towing my car somewhere else to where it's getting the attention it needs because I need it not just for it to be dumped at an assessment yard and left there I'm so disappointed and Angry in King Price