VERY BAD SERVICE & POOR SERVICE DELIVERY

Me and my mom put in a household claim at King Price 2weeks ago. My mom's fridge is broken. We decided to put in a claim as she has household insurance with the company mentioned above. an assessor, was sent by the company came to inspect the fridge and saw that it can not be fixed and therefore a new fridge is required. They asked her to deposit the access fee of R1500. Which she did without hesitating and even emailed proof of statement. I self spoke to the gentleman dealing with the claim, by the name of Vikesh, asking him why doesn't the company give us a shop and a budget so we can go choose the fridge we want and he rudely said to me that it won't happen. They are going to give us the exact type of fridge just a different brand, which was also fine with us. They told us someone will call to let us know when will they come to fetch the old broken fridge and we should then expect someone else to contact us about delivering the new fridge. On the 3rd the delivery man came to drop of the new fridge. To our surprise the new fridge was way too big to fit in the cupboard frame the old fridge was placed. The guy then said my mom should sign and write down reason for not accepting the fridge. And then email the company. She did just that. And Vikesh called and explained to my mom that in this case he will send my mom bank forms via email and they will deposit the money into my mom's account for her to go buy the fridge that will fit in the cupboard frame space. He was very considerate and even told my mom the money will reflect in her account within 48hours. Which was perfect and with that being said the pick up man came to fetch the broken fetch on the same day. Now today the 4th of November my mom receives a call from a rude man saying his the manager at king price, and my mom will not receive any funds, she will have to take the fridge as is and adjust the cupboard spacing herself because they have already bought that big fridge from the supplier and there's absolutely nothing they can do about it. We feel unfairly treated because they promised us a fridge that is exactly the same as our meaning colour and size. How rude is it for them to tell us to adjust the cupboards and at whose costs will that be. Their service has even run on too long as it has been 2 weeks now. Now my mom is sitting with rotten food. Because they took the broken fridge also and she had some meat in the freezer because the freezer side was Okay. She is a frustrated pension who has no one fighting for her but me her child and it's sad that she has to pay insurance monthly but still be treated with disrespect, unfairly and rudely spoken to but when they demand their installment she has to pay on time. Her cars are both insured with king price and mine too but we now want to cancel due to the bad service and *********** employees. WE DEMAND OUR ACCESS FEE AND ALL OUR HOUSEHOLD INSTALLMENTS BACK along with our broken fridge by end of business day on the 5th of November because you failed to deliver on the service you promised.