GS
Gabi S

1 reviews | Active since Jul 2024

08 Jul 2024, 09:17

VERY BAD SERVICE

Absolutely terrible service received from King price insurance. Took a week to have my geyser and electrical problems that their service providers broke. We were without hot water for a week with small kids. A full 48kg gas bottle was used during that week to boil water to ensure we could have some kind of warm bath. which i do believe they should reimburse for as this was all their service providers error. They then again broke my ceiling for the second time. I am highly disgusted in the customer service. Also more than 20 - 30 minute phone calls to them nagging for assistance and still it took a whole week. it was a big inconvenience and now i need to purchase a new gas bottle to the value of R1500 because of king price and their service providers as well as have my ceilings fixed again. would not recommend them for household insurance.

0
Replies (4)
King Price Insurance
King Price Insurance's reply08 Jul 2024, 10:29
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Claims will be in contact to discuss.
GS
Gabi S's update08 Jul 2024, 15:36
Reviewer Update
The service providers that came on Friday to rectify the matter were excellent and they gave a good service.
GS
Gabi S's update08 Jul 2024, 15:39
Reviewer Update
When sokhana sonata from 4 sure took over the query of the claim she arranged new service providers as soon as she could and we appreciate her following up on this .
King Price Insurance
King Price Insurance's reply08 Jul 2024, 15:54
Official
Thank you for the feedback.