Very bad service and no communication

I submitted a claim due to water damage as a result of a Geyser pipe that burst. I submitted photos and videos at the time of the incident. An assessor was sent out to do the assessment and took my iPad with him to get a quotation for the repairs from Apple. My claim was successful for the replacement of a Convection Oven, Box TV, PC and the iPad. The total amount paid to me was just over R9000 for all the items, which is ridiculous, you can't even buy an Intro level PC for that money, they didn't return any of my calls after numerous attempts from my side to speak to a manager to get this issue resolved. I will now take this further with the Ombudsman.