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Matlhodi M

1 reviews | Active since Sept 2013

25 May 2015, 10:22

Very bad customer service.

Good Morning,<br> <br> I cancelled my car Insurance and joined KingPrice last month since they insurance made a lot of sense as compared to my previous insurance. When I cancelled my previous insurance I was told about the 30day rule so they still going to run the debt order since my notice was late, so then I called King price to move my debt date to June since I'll still be insured till the end of May. The consult told me they would do so but since my debit day is the 15th of June, they will debit me a pro-rater from the 1st till the 14th June and full premium on the 15th June. To my surprise on the 15th May I got debited by my previous insurance and Kingprice (even after I told them not too) so now I had 2 insurance companies for one car. I then called Kingprice to notify them of the debit that they made and was told to send them a bank statement as proof of debit and they will re-imburse me the same day which was a Tuesday, I emailed Mohammed Ali the proof Wednesday morning and till today I haven't received anything from Him or Kingprice and I'm very disappointed with the lack or urgency. I have I even want to cancel it but cant do that because I'm worried they wont pay me back.

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Replies (1)
King Price Insurance
King Price Insurance's reply26 May 2015, 17:45
Official
Hello tlhodi07,

Thank you for bringing this to our attention, as per our records Cherease from our client care department has been in contact to address your concerns. Our sincerest apologies for the negative experience.

Should you require any further assistance please do not hesitate to contact.


Royal regards
The kings court