Very bad clients service

I have been insured with KingPrice for almost 10 years. I never claimed even ones . Last year I made a claim when I had an accident. My car was booked in with the Panel beater that is not an Audi Approved. My car has ever since been in and out of the workshop. Each time I take it back to the panelbeaters it comes back with another thing(problem) that happened during the fixing. I complained to KingPrice through the telephone and email , and not even ones has KingPrice responded or send an assessor to check the validity of my complain.

My car is not been fixed properly since September 2025. Now I was sent twice to a mechanic who can't figure out what is wrong with the sensors of the car but KingPrice is insisting I should take my car back to the Mechanic because they say the sensors are "expensive".

This is unacceptable as I have been paying them each month and the worse thing they increased the premium rediculously. Worse ,the whole time my car is returned to the panelbeaters or Mechanic I use my petrol and time to do that. Last week I was promised that the matter will be escalated and KingPrice will contact me but this has not happened. Actually this is all I get when I get to complain to KingPrice.