Vehicle insurance claim

Yoh King Price!! I spoke too soon. I should have waited until the entire process is complete before showering compliments. You guys got my car fixed,its back with the loud squeaky sound and the assessor said the "car accident occurred on the left and the sound is coming from the right" so not related. I mean it doesn't even take a mechanic to tell as you drive it that the sound I'd exactly where the accident occurred. And never mind that, the car was involved in an accident in front. To single out a sound and say it's in the right side of the front and not the left is an ******** response. The panealbeaters confirmed he is uncomfortable releasing the car but no. King price is done with me. Why approve the claim and want it fixed if you want a cheap short cut version to the fixing? And if your chosen peanelbeater is saying he doesn't know what else fix who must know? I'm beyond deflated and defeated from 6 weeks of waiting for a car that came back with a loud sound that King price wants nothing to do with. Is there an escalation process? I know an email to your assessor will just result in an automated scripted response of there is nothing we can do.

You guys were so quick to respond to my compliment and now I'm stuck with a car that is not properly fixed, an arrogant consultant and no one else to help. What is your internal escalation process before I go to the ombusman