1 reviews | Active since May 2017

22 May 2017, 15:26

Utterly Disgusted

<p>King Price Insurance does not know how to treat their clients, "Royal Service".</p> <p> </p> <p>I had a vehicle accident on 8 April 2017, reported it to KP and recieved a claim number... It took nearly two weeks to recieve any information with regards to my claim, ony after I had to call the several times!</p> <p> </p> <p>Finally I got through to a claims advisor who then told me that my vehicle was a write off! It was a minor accident but according to the Auto Bodyworks (the vehicle repair company that the vehicle was towed to) the repairs ran into the hundred thousand mark! </p> <p> </p> <p>I spoke to the claims advisor asking if I could got another quote from another (reputable) auto body repair shop and I was told I cannot as they are the company registered with KP. I then proceeded to ask what my next step was, which was to settle with my finance house.</p> <p> </p> <p>Since this was the better option I decided to go forward with it. Only to wait another two weeks to find out which documentation I needed to supply KP with in in order to go forward with the claim. After suppling all the documentation, only then was an assosser sent out to investigate the vehicle and accident scene.</p> <p> </p> <p>It has been a month and three weeks since my initail claim and today I recieved the rudest telephonic interview, by one of the managers no doubt! I was handled like a ********, interrogated over and over as to the details of the accident and the events that led up to it. Since it happened almost two months ago all the details are completely clear, I had stated this to him and I was blatantly called a ****! </p> <p> </p> <p>KP does not knowe how to treat their clients. They delay your claim and then make you feel like a common ******** for claiming from them. So much for "Royal Service".</p>

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Replies (1)
King Price Insurance
King Price Insurance's reply24 May 2017, 09:49
Official

Hi Nathan

Our claims department was in contact with you to discuss the outcome of your claim. Should you require any further information please do not hesitate to contact our claims department directly.

Royal regards

The kings court