Utterly Disgusted

<p>I still cannot begin to explain how frustrated, utterly disappointed and disgusted I am with the treatment I have received from King Price Insurance.</p> <p><br />I had a MVA on 13 June 2016 and my claim was approved. I took in the car to the panel beaters (Jocks's AutoBody) for repairs on 25 July 2016 and received a courtesy vehicle that was valid for 30 days. I asked and was under the impression that all parts were available then because my car drivable and did not expect it to still wait for parts while I was using the courtesy car. The car should have been fixed and ready by the time my courtesy car expired. </p> <p>When it was apparent that the car was not ready by the time the courtesy car expired, I alerted the Insurance company and requested an extention and the response was dissapointing to say the least. I was frankly told to sort myself out.</p> <p>I voiced my unhappines and sent Kirten Daniels am email on 26 August 2016, about how greatly unconvinienced I was as a result of lack of good customer service from the panel beater (Jocks) and the insurance company.</p> <p><br />He explained to that there is nothing the insurance company could do to assist in this case because their involvement ends after the claim was approved and handed over to the panel beater. He further said the car will be ready by 2 September 2016. Fast forward to today (7 September 2016), I still do not have a car, nor do I have any concrete indication when my car will be ready.</p> <p>I countlessly indicated that I do not know nor have any prior relationship with the panel beaters. Neither do I pay my monthly premium with them but the insurance company. I was atleat hoping that they will better manage any unfortunate situation I might find myself in and ensure that my life continues normally with very little disturbances to my everyday routine. Meanwhile my account was fully debited in August, event though there was no car to drive. </p> <p><br /> All I have heard from King Price Insurance is grey area technicalities that have nothing to do with me nor do they assist my situation in any way. I could not have my courtesy car extended because of some man made process that can be adjusted to the needs of your clients in light of your brand and customer values.</p> <p>I am now relieved to say King Price Insurance will debit my account for the very last time in September 2016 (even though I do not understant what I will be paying for)</p> <p>You have dismally failed in stepping up to your promise of "Being on my Side" and doesnt deserve the loyalty I have committed in the two years that I have been with you.</p> <p> Very disgruntled and utterly disappointed</p>