Utterly disappointing and impossible to get feedback

Utterly disappointed. I’ve got my vehicle insured with KingPrice for 2 and a half years. Never had an issue with the vehicle until around a month ago. Everything started off fine, with towing my vehicle at their cost (which is obviously included in my package). The vehicle has been with the mechanics (Ford themselves) for around 3 weeks. Issued the claim around a week after when I received the report from ford (a total of 2 weeks ago). Only after trying to get hold of them for the whole day, as well as requesting numerous call backs, did I eventually get through to them myself. After explaining to my comprehensive cover the entire scenario, do they advise me to go through my warranty which is also through them. So I do that, get through to the warranty department which was loads easier than the comprehensive department. They requested a bunch of images and information which I submitted the day after their request. After around a week of no feedback, I decided to follow up and find out what’s happening. Only to get told they’ve submitted the claim and are awaiting further instructions and will inform me soonest. Around the same time I also took out a tyre claim - which was approved and paid for around 2 days after the claim. Anyways, another week goes by and still nothing about the initial claim. So I call to follow up, to get told it’s been declined as it’s considered accident damage and not mechanical nor electrical. I need to go to comprehensive (of which the consultant in that department said I need to go to warranty). So I got hold of the comprehensive dep (yesterday) to re explain the entire scenario, the consultant effortlessly opens a new claim for me. they requested the quotation that I received from the mechanics, which I forwarded over shortly after request. Today I call to follow up, only to spend the entire day as well as many wasted minutes and airtime not getting through to them, or to have none of my numerous call backs answered. I eventually get through, to be told the vehicle needs to be towed to their assessors for further inspection. At this point I’m extremely unhappy, as we have planned a family vacation around the time my vehicle went in to the mechanics and a claim was submitted shortly after. After explaining and asking very nicely to speed up the process or keep me informed regarding the process of the claim, I ended up being the one to run after them to find out what was happening. Ontop of it all, when I first insured with King Price, I took out car hire for in case instances like these were to happen, I only agreed to the car hire if the hired vehicle would be similar to my current vehicle (which is a Ford Ranger double cab). Only to find out 6 months ago when I added tyre and rim insurance that the consultant who assisted me when creating my profile with kingprice, that he misled me and only covered me with a Hyundai i10. I did unfortunately cancel the car hire after finding that out. I will never recommend King Price to anyone ever again.