Utter disappointing service

On the 6th of November I called on behalf of my father who is based in the villages and is not thee most clued up person with regards to current technologies. despite all his incapability's King price was able to insure him and he has never missed a premium. now it is a turn that he needs to be assisted, His car experience a bit a of hail damage and as his son i look after his interests in everything he does. Call Centre had absolutely no option for an elderly who is their client to be assisted but insisted that the client himself must call them and only then they can assist. I even suggested they called the client to confirm my call, Namhla who was on the other end of the call promised to log a call. NO CALL WAS MADE TO MY FATHER. I called a week later on a Wednesday and spoke to Patricia she also promised to log and call back with the department to call my father back. today is the 21st and no call has been made to their client to see how best he can be assisted. This is thee worst service provider ever experience in my profession. I can just imagine if the situation for my Dad's was worse what would have happened.

I requested a simple reference number for my call I was told they do not give reference numbers, I must just say when I called.

They are not solution based none-whatsoever, even after I explained my Dad's situation that did not bother them at all.