Useless when it comes to assisting with claims.

BEFORE YOU ever consider King Price do the following:

1. Send a request from their website that you are interested in insurance. Your phone will ring in less than a minute. The consultant will be super friendly and helpful

2. Then send a requested form their website to lodge a claim. 5 hours later you will get a call from a very unhelpful person who thinks she is doing you a favour to call you.

3. Monday 10 January 2022 I was travelling back home from Durban and around 2:30am I hit a truck tyre in the road. This entire claims process has been so frustrating a complete nightmare

4.1 I was instructed to get a case number from the SAP. The SAP would not give me a case number because according to them its an incident and not an accident.

4.2 Eventually I was able to start with the claim. The Panelbeater called me and we arrange an inspection 12 January 2022 at 10am. Please note that the vehicle is damaged and the front and leaking water!!!! But Im expected to drive this vehicle

Today is the 18th after daily calls to king Price I still have no idea when my car will be repaired. Its like squeezing water from a stone to get anybody from King Price or the panel beater to get back to me

AGAIN when we initially wanted to insurance the consultant was spot on called back and email everything. Explained everything

NOW its a nightmare!!