GH
Gerhard H

1 reviews | Active since Jul 2011

02 Jul 2024, 14:57

USELESS SERVICE

With King Price now for a month. My kar was bumped by a family member. His insurance is covering the damage to my car as he is at fault. But before they can assist me so that I can get my car fixed they would like a letter from King Price saying I would not be claiming from my Insurer... since yesterday I have been trying to get such a letter was told I have to submit a claim and then they would cancel the claim so that I can obtain a letter but up to now I'm unable to get a letter and for some reason the claim is with management for a disision... What for only King Price would know aswell they estimate damage of R25000 but don't even know what the damage is so how can you tumb suck an estimate... all I needed was a letter saying I'm not claiming from King Price is it really this difficult?

0
Replies (3)
King Price Insurance
King Price Insurance's reply02 Jul 2024, 15:25
Official
Hi Gerhard

As per our records the letter was emailed to you today, please check the spam or junk folder on your gmail account as the email might be in there. Our claims department will be in contact to confirm.
GH
Gerhard H's update02 Jul 2024, 15:39
Reviewer Update
Hi,

Tanks did receive the letter conveniently after I had to complain to a consultant on WhatsApp and after posting the review on hellopeter... so yes your records will now show that it was send. Maybe next time try and do this before the client complains.
King Price Insurance
King Price Insurance's reply02 Jul 2024, 15:42
Official
Thank you for your feedback, our sincerest apologies for the negative experience.