Useless Serive

King Price has always been the number 1 insurance company with my family friends ect hence i opted for this insurance however little did i know that I would recieve such a pathetic service with my first claim. I had an accident on the 2nd of March however up to now there hasnt been any progress with my vehicle. I have been sent from 1person to another. Craig from the Claims department is very useless does not know what he is talking about , does not know your product is a big **** and needs customer service training. He promised me a hired vehicle without looking at my policy only to call me the next day to say it was cancelled and I wont be getting one.Mukohve from the same department took over very competent and informed me of accurate timeframes until my claim was approved. Then nightmare began when i was moved to SEM department what a disaster firstly it took forever for my claim to be assigned to someone already i had been contacted by the Panel Beater to say they are waiting for authorisation for the vehicle to be moved but King Price is slow.All thanks to Mukohve finally someone was allocated(Sone Haverkamp) i only heard from her once then nothing after that. As per the panel beater the vehicle was moved and the assessor came to assess my vehicle and another Ford which has now been fixed but mine is not because the parts were ordered from a spares shop and not Ford original parts dealership. This is useless are some customers superior to others? is it a gender or racial issue? Now my question is why is it that the Panel Beater is giving me most of the information and not King Price because i am a King Price customer. Everyday i call 7 or 10 times but i cant get something as simple as feedback. I am so inconvenienced because i have to arrange lifts to work and home. Now with the Corona pandemic i need to drive down to Durban this weekend but i cant because King Price is holding me back. Can someone competent PLEASE TAKE OVER MY CLAIM!!