Useless King Price Insurance and Poor Customer Service Agents

As a King Price Insurance client on a Nissan Magnite 1.0 Visia (BR10) that I purchased in April 2024 I am disappointed with this brand. My insurance with King Price was based on long-standing reputation for quality, reliability, affordability insurance and a commitment to customer satisfaction. I believed King Price to be a trusted brand with robust client support systems in place.

However, I have established that my vehicle was not handled with the best of support service during the repairs that were done on it after 2024 Accident.

I have established the following on record:

1. The clamp used in my vehicle is not the OEM clamp. 2. The rear clamp on the pipe is not correctly fitted (‘clamp fitment’) 3. The routing of the pipe is also not correct (‘pipe routing’) Noting that this vehicle is under warranty, a warranty reinstatement should have been done. This means that if the warranty reinstatement was done at a Nissan dealer the repairs should have been confirmed to be within OEM specification.

These revelations means that King Price appointed a Penal Beater that did repairs using non-OEM parts on my vehicle.

Also, it is expected that warranty vehicles and are under finance must have their warranty reinstated as well as the dtc records in place to make sure that they remain under warranty. Without the above it means no authentication was done to confirm that OEM parts were used and fitted to OEM specification and therefore this puts Parts Claim at risk.

As a King Price Insurance client, I am shocked, dismayed, flabbergasted and disgusted by these revelations because it means that my family's lives were put at eminent risk and continued to be under threat every time the vehicle was on the road. Every time I took my children to school their lives were in danger, every time me and my wife drove to work our lives were in danger risking orphaning my children. This I cannot forgive.

What is even worse is that I am still waiting for recordings from King Price on the handling of my matter by Mr Ranold Botes. These have not been forthcoming since last week 30 September 2025. I have not received feedback how the matter is being handled. In addition, every time I send an email to Alexander Kidson who is a King Price Assessor and the recommender for Bruce Panel Beaters to be appointed to fix my car (allegedly) he is unresponsive and gone mute.

Meantime, day after daytime passes and the inconvenience is glaring.

King Price congratulations on fantastically failing to leave up to your brand reputation and quality customer satisfaction.

I hope other insurances are not like this.