Useless Insurance company - cant even honestly assist with a windscreen claim

So the struggle with the windscreen replacement continues.

On our Summary of Claims at King Price there is a Vehicle Glass claim of R3300.00 on 08 December 2021 - This never happened.

We are still struggling to get this windscreen replaced.

1. First we wanted an original Chev windscreen and was informed by King Price that they only do genetic windscreens

2. We accepted this and wanted to proceed. We paid the R750 to DGC Glass

3. My husband called DGC Glass and informed them that we are going on vacation on Thursday and need the windscreen to be replaced soonest

4. Jarred at DGC promised to call back and confirm date and time. We had to call him back

5. The installation was booked for 7:30 today. DGC arrived with the wrong windscreen and the installation could not be done

6. My husband then called King Price and spoke to (1) Kgomotso who transferred him to (2) Kanya who transferred him to (3) Synthia in Legal. Again he was transferred to (4) Tshidi. Nobody at King Price wanted to take overship and just transferred him to somebody else.

7. We then called Brandon at DGC and requested a refund.

This is completely unacceptable for a glass claim. I can just imagine how frustrating if would be to have a BIG claim.

We've had our insurance with King Price since 2018 and the first time we have a claim we are treated like this.