WD
Willem D

1 reviews | Active since Jan 2019

13 Feb 2019, 16:38

Useless insurance

I've been without water for two days and still waiting for their plumber to show. I had to take time off work and then he doesn't pitch or even let me know he is not coming. I had to phone King Price on multiple occasions and still no resolution. Why can't I book my own reliable plumber and claim back??

0
Replies (2)
King Price Insurance
King Price Insurance's reply14 Feb 2019, 10:45
Official
Our sincerest apologies for the negative experience, your complaint was escalated to management at the service provide whom confirmed that a plumber was sent out yesterday to assist. Should you require any further information please do not hesitate to email ***  
WD
Willem D's update14 Feb 2019, 11:09
Reviewer Update
He arrived 1 hour and 44 minutes after the appointment, after I had to follow up with you and him on multiple occasions.