1 reviews | Active since Jun 2012
Useless Customer Service
<p>I got a new car and requested that the 1st debit order be taken at the end of the month as I was aware that there were no funds in my day to day account at the time and mid December a payment goes off costing me R100 which I requested a refund for and I got no response! I then request my policy with KP to be cancelled completely because of their incompetence and alas this morning I get a notification of a debit order THAT WENT THROUGH ! COULD MY POLICY BE CANCELLED AND I WANT MY REFUND FOR THIS DEBIT ORDER AND MY R100 ALL SORTED BY COB TODAY! This is unacceptable! </p>
Dear Vanessa
We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down.
You have been contacted by your retentions department who have provided you with feedback and assisted with a refund.
Please do not hesitate to contact us should you have any further enquiries.
Royal regards
The Kings Court
Dear Vanessa
We’re just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we’re so sorry that we let you down.
You have been contacted by your retentions department who have provided you with feedback and assisted with a refund.
Please do not hesitate to contact us should you have any further enquiries.
Royal regards
The Kings Court