RB
Rochelle B
1 reviews | Active since May 2024
21 May 2024, 09:51
Useless communication
I am extremely disappointed with the service provided. Despite requesting multiple call backs over a period of a few weeks and sending an email with my complaint, I have received no response. To top it off, when I was stranded on the side of the road at night, alone and pregnant. To my shock, their emergency line went straight to voicemail, offering no assistance whatsoever.
This level of negligence is unacceptable and puts customers in dangerous situations without support.
As a paying customer, I expected far better, especially in an emergency!!
To this day I have still had no response or feedback - ridiculous!
Helpful (0)
Replies (1)0
Replies (1)King Price Insurance's replyOfficial
21 May 2024, 12:26Hi Rochelle,
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
King Price Insurance's reply21 May 2024, 12:26
Official
Hi Rochelle,
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.
Rest assured, we’ll investigate this further and contact you as soon as possible with an update.
Royal regards,
The king’s court
