Useless claim service

We have tried to claim twice. Both times we had to bend over backwards to get answers. Promised call back never happened. We had to waste out time calling only to be told EVERYTIME that "we will call you back". Recent claim was rejected because the don't cover accidental damage caused by pets BUT they made us send the unit to get assessed TWICE only to tell us what we told them on the phonecall and proceeded to reject the claim. There are very few who are helpful(those that are I applaud and one lady saved us from canceling a while back) but we are done with the useless service.