Useless App...and an unpleasant experience

Not a plesant experience but not the worst either! Our geyser burst and the first thing I did was ger on their app and submit a household claim. An hour later, after no response, I sent a Call Me Back request (i'm still waiting for that call!). After 2 hours and no response I phoned the 0860 number to be told that you CAN'T submit a burst geyser claim through the app. ***....udge! So what's the point of the app? Anyway, lodges the claim and the operator told me she would phone me back with the plumbers name. She never did but hey, I was expecting that. Took 2 days to replace the geyser.

Over 20 years in the same house we have had numerous burst geysers with various insurance companies. Here's how i rate them, from best to worst. 1) ABSA Insurance 2) Santam 3) Outsurance and lastly 4) King Price.

By the way, I sent them another Call Me Back earlier today. I'm still waiting!