URGENT: Extremely Poor Repair Work – Request for Immediate Resolution

URGENT: Extremely Poor Repair Work – Request for Immediate Resolution

Dear King Price Claims Team,

I collected my vehicle today after it was repaired following an accident claim handled by King Price. I am utterly disappointed with the standard of workmanship delivered by the repairer your team authorised, and I feel compelled to bring this to your urgent attention.

The issues are serious and unacceptable: • Visible dents are still present on the vehicle. • The paintwork is dull and poorly matched where it was repainted. • The rear bumper repair was done so badly that it actually looks worse than before. • The windscreen has glue residue where an attempt was made to remount the mirror – a clear sign of poor attention to detail.

In addition to all of this, we noticed fresh marks and scratches on the bumper which were not there prior to the repair. When we raised this with the agent attending to us at the workshop, he acknowledged that the vehicle must have been scratched or bumped while at the workshop, and offered to respray the entire bumper — something that, in my opinion, should have been done properly from the start as part of the claim repair.

We declined the offer and took the car as we had completely lost confidence in the quality of work being provided. Based on what we’ve already seen, we cannot trust that any further repairs done there will meet even the most basic standards.

I am therefore formally requesting: 1. That my car be taken to a qualified and reputable panel beater to have the repairs redone properly, OR 2. That I be paid out a settlement so I can choose a competent repairer myself.

I have recently insured another vehicle at King Price and I’m regretting it already after this episode.

I have also already paid the R1500 co-payment, which was strictly only accepted in cash, in fear of my car not being released.

This situation is unacceptable, and I am shocked that King Price is willing to associate with such poor workmanship. Please treat this matter with urgency, and advise me of the next steps.

C Dekker *** ***