URGENT

I have a claim with KINGPRICE insurance and to date they are still not giving me feedback with regards to the claim on my fridge. We had a power surge at home and my fridge blew, two TVs, my decoder box and my fan stopped working. I phoned KINGPRICE and they sent out there technician to my house to access damaged. The technician took my two TVs , fan and decoder. I phoned KINGPRICE a day or two later regarding claim and to my surprise the consultant tells me that my fridge is damaged due to " normal wear and tear!" so unfortunately they cannot cover my fridge???? I got really angry with the consultant and told her how was this possible because my fridge is damaged!? My fridge was working perfectly fine before the power surge! So how can your technician say that my fridge is damaged due to wear and tear??? When i signed up home contents insurance with your company your consultant informed me that your company covers power surge, if my item is damaged your company will pay me out to buy a new one. So why is your company misleading people like this?? I have e-mailed my complaint to as instructed by your department MANAGER to "*** which i did on the 9 March 2023. I received a response saying that they will get back to me within 7-10 days... its 10 days already and your company does not respond! Your call Centre cannot assist me !! I cannot believe that KINGPRICE treats there clients like this ! Sort out my claim KINGPRICE ! My reference is MAT7605