Unspeakable experience

Good day

After the traumatic experience I have had with your company's preferred suppliers (First help) where my car was missing for seven days, I do not trust your service providers. The first assessor ( not qualified ) Black Smith only did half an assessment for half of the damage, a second assessor ( also Black Smith) was appointed that found more items but still not 100 %, and did not follow up as per email, I had to call looking for him. The king price assessor does not seem to be qualified as per the signature at the end of the email, but I have been told to trust....

I am not happy with the bumper being repaired as it's made of plastic and will not last, this will decrease the value of my car. Please can you allocate money for a Aftermarket Bumper ( R3336.84)

The inner tray is clearly visible that it is bent as the accident was on the left front side however both of your assessors have not picked this up and no allocation has been given to be straightened..

Bonnet was allocated to be changed and 12 min has been allocated to remove, transfer and fit the parts on the new bonnet. I cannot imagine that any human will be able to do this work in 12 minutes. I am happy for any one of you to remove, transfer and fit on the new bonnet in 12 min. Furthermore the price of the bonnet from your supplier is R3336.84 and the allocated amount is R3240.00

Intake Manifold IS NOT AVAILABLE ( OBSOLETE) From Ford. Please can you arrange this part to be purchased by your sourcing department and I will collect it.

Grill for the front bumper was allocated to be purchased from Ace Auto Springs for R352.35. I have personally called them and they do not have a black grill, only chrome. Should your department not be able to source the correct grill for my car, a new one is R 893.01 from Ford.

Condenser is not available from the allocated supplier (B+D Auto Body Spares) as per Dwayne. I only managed to find this part with Ford for R2409.75.

Number plate still not able to buy for R110 as all suppliers in Johannesburg are charging R180 .00 exc.vat

Most of the prices from Ford that your department has allocated are not applicable as per the attached quotation I received from Ford.

Furthermore, as this is your kind of business, surely you are aware that all Auto body repairers charge mark up on all parts. None has been allocated to your quotation.

Drain + Refill air conditioner on the first quote was allocated R550 and on the second one R500. I am not aware of any price decrease overnight. Please can this be updated.

Overall it seems that King Price is taking advantage of a woman who has been a loyal client for seven years and has more than one vehicle insured with King Price. Six weeks later, and a proper assessment has not been done.

My experience so far after 7 weeks after the accident.