Unsatisfied with claims department

We, my husband and I, joined King Price insurance in Nov 14. Went on holiday to family in PE and our car was broken into 3 Jan 15 early morning. Only to find out when back home that we might not have all risk cover for items that were ******. I requested the recordings to be e-mailed to me and I received them, but they were for 2012. I then requested them again and I was supposed to get them 11 Feb. But I haven't received any e-mail with the recordings so that I can listen for myself to hear if the option was offered and we declined or it wasn't offered at all. They then sent me an e-mail stating that they are going to settled the \All risk items"on their own accord with an amount that they decided for the GPS that was ****** and it is only about 13% of the total amount that was ******. Our vehicle has been at the panel beaters for 2 weeks and no comment about that either.<br> I also asked how long we have vehicle hire for and guess what"