unsatisfied customer

please be advised that i currently have insurance with KingPrice and it is very disappointing as my vehicle was involved in an accident and was towed by King Price , i was then noticed that the vehicle is going in for repairs. it is now 3 weeks that i dont have a vehicle and i was informed yesterday by the panel beater that it is going to take 35 to 40 working days for my vehicle to be fixed. i have never heard of a person waiting so long for their vehicle so i emailed the consultant and all she advised that they cannot compensate me for that as i did not take the option of vehicle hire. whats the point in me having insurance with King Price if they are not willing to help the client. further more i am paying for my vehicle on finance and i will not have a vehicle for the next 2 months and King Price is not going to assist me with that so whats the point is having insurance with them. i was also told by the assessor that there will be no problems for spares for the vehicle but now they say that there is a problem with spares. i was also informed by a consultant that i will be called before my vehicle goes to the panel beaters but when i called the panel beater they had already delivered the vehicle to the place. i have also requested if the panel beater could assist in providing a loan vehicle but they advised that the insurance could only assist. i have emailed the consultant and have not received any feedback today. it seems like they only carry out basic assistance to a client. it is not my fault that the panel beater cannot get parts, the insurance company has to sort this out that's the reason why i have insured with them.