Unsatisfactory service - KP*** - no feedback a

Good day<br> <br> We please need urgent feedback re our policy.<br> I have called Kingprice numerous times on numerous days and have been passed from agent to agent and sent an email again on 10/12/2015 but to avail, no feedback!!<br> <br> The last agent I spoke to re our policy was:<br> Rinjini who advised that they were going to ask collections for a breakdown as we had a credit on our policy and were still debited end of November? Aswell as our household contents is only being added on 15/01/2015 so we need to know whats happening re the billing then aswell as he was also unsure what we were going to be billed 01/01/2016.<br> <br> The credit was R669.69 and the monthly premium as agreed with Megon R520.41 thus why were we debited?<br> <br> This I enquired with numerous agents and no one could tell me what was going on.<br> <br> I require urgent feedback or I will take this matter further.<br> <br>