1 reviews | Active since Dec 2012
Unsatisfactory service from King Price Insurance
Extremely poor service when it comes to third party claims, they don't even have updated contact details of their clients. When lodging a claim they have got certain requirements, one being to obtain 3 different quotations from repairers, you submit that then they want to offer you a settlement of 50% of your lowest quotation submitted and then has got the odasity to tell me that I gave got a 2009 model and parts that needs to be fitted cannot be original parts. I submitted my claim 05.05.2022 and up until day today not finalized. I am dealing with Marques Du Preez who seems not to care about customer service irrespective being a third party. I will never in my life take insurance from King Price nor will my family or friends.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Please note a 3rd party claim against our client is a legal process and therefore can be a protracted one. Should you not be happy with the time frame involved you may claim directly from your own insurer and have their legal department handle the claim for you.
Legal will be in contact with an update.
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Please note a 3rd party claim against our client is a legal process and therefore can be a protracted one. Should you not be happy with the time frame involved you may claim directly from your own insurer and have their legal department handle the claim for you.
Legal will be in contact with an update.