Unsatisfactory service

<p>On 07 July I was involved in a minor accident where my back bumper was affected. I called King Price to and they advised that my car must be towed rather pending assessment to declare that the car is safe to drive and that the airbag sensors had not been affected. I obliged and allowed my vehicle to be towed and I was told to go to Proline in Wynberg on 10 July to pick up a courtesy car. When I arrived on 10 July my car was not at Proline and I was again advised by King Price that they were only going to log the courtesy car request at that time only. </p> <p> </p> <p>On 19 July after the assessor assessed the vehicle he said I could pick up my vehicle if wanted to. I agreed and I informed King Price that I would rather claim from the other party my self and I would like to pick up the car. On 20 July they sent me a release note saying I could pick up the vehicle at Proline in Wynberg. I went there and again they advised that they do not have the vehicle. I went to Proline in Marlboro and still they didn't know. I decided to use my own resources and I tracked my own vehicle down to be in Roodepoort. I had to inform the claims consultant to whom to send the release note and where to send it to. </p> <p> </p> <p>Upon collection I noticed that the vehicle back lights were removed. I had to argue with the gentleman at the assessment center and he agreed to put them back on the car eventually. I advised the consultant of this and no response was received. After waiting almost 3 hours I was given the car and upon starting I heard a noise from the mirrors. The motor was damaged and they denied responsibility at first. I called King Price and instead I was questioned on what I could have done that could have caused it. I later discovered a deep scratch on the left fender and only then did the assessment center take responsibility. King Price still has not responded to me. </p> <p> </p> <p>Currently i drive a vehicle that has been further damaged by King Price approved agents and they have not assisted in handling the situation at all. I have had to fight these battles myself as King Price has not delivered on the outstanding service once promised when they convinced me to join the team. </p>