Unsatisfactory repair process, Shocking service

The accident happened on the 13th Feb 2018. A person ran a stop street into my car. My car was towed to King Price's Assessment centre. My request to move my vehicle to my choice of panel beater and my request for a 2nd assessment (as I did not agree with the initial assessment from King Price's assessment officer) was ignored by King Price. The car was sent to their selected supplier (Italian Panel beaters) on the 26th of Feb 2018 without my consent. Italian Panel beaters informed us on the 27th Feb that the car was taken into stock and had to go for wheel alignment first to assess structural damage. Parts for the repair were already ordered on 26 Feb? 3 Additional parts orders were placed in following 4 weeks. My husband took photos of the car in repair process with bodyputty on the 'new door'. Car was in paint process to be collected on 29 March. Then delayed to 5 April. After my follow-up on 4 April we received an email that the car was still being assembled, still needed to go to wheel alignment as they have now found structural damage? 7 weeks later and the car is still not fully assessed. My complaint letter (19 March) to King Price addressing all the above and requesting reports on additional parts and labour remain unanswered.